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Terms and Conditions / Privacy Policy  – Electronics Labs Australia

Last updated: May 2026

Terms & Conditions

    1. Service Overview

Electronics Labs Australia provides repair services for car keys, remotes, and electronic devices. By leaving an item with us, you agree to the terms outlined below.

    1. Assessment and Repair Attempts

We take all reasonable steps to diagnose and repair your device. However, some items cannot be repaired despite our best efforts due to age, damage, corrosion, or component failure.

If we are unable to repair your item, there is no charge for the attempted repair.

    1. Customer Responsibility

Customers must provide accurate information about the device, including any previous repairs, faults, or damage. We are not responsible for issues arising from undisclosed conditions.

    1. Liability and Data

While every care is taken, Electronics Labs Australia is not liable for:

    • Pre‑existing faults or damage
    • Loss of data stored on devices
    • Issues arising from third‑party modifications or tampering

Repairs may void manufacturer warranties.

    1. Parts and Warranty

Any parts supplied during a repair are covered by a limited warranty against defects in materials or workmanship. Warranty does not cover physical damage, water damage, or misuse after collection.

    1. Payment Terms

Payment is required upon completion of the repair. No item will be released until payment is made in full.

    1. Uncollected or Abandoned Items

Items not collected within three (3) months of notification will be considered abandoned.
Abandoned items may be disposed of or recycled at our discretion, with no compensation payable.

    1. Mail‑In Repairs

For postal repairs, customers are responsible for packaging and shipping their items safely. Return shipping costs are included and paid for by Electronics Labs Australia.

    1. Limitation of Guarantee

We guarantee the specific repair work performed, but we cannot guarantee the overall lifespan of an ageing or damaged device.

    1. Acceptance of Terms

By submitting or leaving an item with Electronics Labs Australia, you acknowledge that you have read and agree to these Terms and Conditions.

Privacy Policy

Electronics Labs Australia (“we”, “our”, “us”) is committed to protecting your privacy and ensuring your personal information is handled safely, securely, and responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you engage with our services, visit our website, or interact with our business in any way.

    1. Information We Collect

We may collect the following types of information to provide our repair services and operate our business:

Personal Information

    • Name
    • Address
    • Email address
    • Phone number
    • Payment details (processed securely through trusted payment providers)

Device Information

    • Device make, model, and serial number
    • Diagnostic data related to faults or performance
    • Repair history and service notes

Technical & Website Information

    • IP address
    • Browser type
    • Pages visited on our website
    • Basic analytics data to improve site performance and user experience

We only collect information that is reasonably necessary to provide our services or meet legal obligations.

    1. How We Use Your Information

Your information is used strictly for purposes related to delivering our products and services, including:

    • Booking and managing repair jobs
    • Communicating updates about your device
    • Providing quotes, invoices, and receipts
    • Diagnosing and repairing electronic devices
    • Warranty and service record management
    • Improving our website and customer experience
    • Meeting legal, regulatory, and insurance requirements

We do not use your information for unrelated marketing unless you explicitly opt in.

    1. Confidentiality and Disclosure

Your personal and device information is treated as strictly confidential.

We do not sell, rent, trade, or share your information with any third party unless:

    • You have given explicit consent
    • It is required to complete your repair (e.g., ordering parts from suppliers)
    • It is required by law, court order, or regulatory authority
    • It is necessary to protect our rights, safety, or property

Any third parties we work with are required to maintain the same level of confidentiality and data protection.

    1. Data Storage and Security

We take data security seriously and use reasonable physical, electronic, and administrative safeguards to protect your information, including:

    • Secure storage systems
    • Restricted access to customer data
    • Encrypted communication where applicable
    • Secure payment processing through trusted providers

While we take all reasonable steps to protect your data, no method of transmission or storage is completely risk-free. We continually review and update our security practices.

    1. Accessing and Updating Your Information

You have the right to:

    • Request access to the personal information we hold about you
    • Request corrections to inaccurate or outdated information
    • Request deletion of your information where legally permissible

To make a request, contact us using the details at the bottom of this policy.

    1. Data Retention

We retain your information only for as long as necessary to:

    • Provide our services
    • Maintain accurate service and warranty records
    • Meet legal and regulatory obligations

When information is no longer required, it is securely destroyed or anonymised.

    1. Cookies and Website Tracking

Our website may use cookies and basic analytics tools to:

    • Improve site functionality
    • Understand how visitors use our website
    • Enhance user experience

You can disable cookies through your browser settings, though some features may not function correctly.

    1. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

    1. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. The updated version will always be available on our website with the latest revision date.

    1. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Electronics Labs Australia
Email: service@electronicslab.com.au
Phone: 0410 121 345
Address: Shop 4 The Walk Arcade 116 Sutton St, Redcliffe Q